Sunday, September 23, 2012

When Tikona network cheats it's customers...

Tikona Digital Networks
Tikona Digital Networks (Photo credit: Wikipedia)
     If you are living in India,you might have heard of  Tikona Digital Networks who is an Internet Service Provider.They are not so popular like Airtel or Reliance.But comparatively,you will be rarely unhappy with their network.Now we all knows that the business world is very big bad world where even if customer thinks he is getting the benefits,actually the company is the one who is looting the customer.This post is about one of those hidden cheat did by Tikona Digital Networks.

     I have a Tikona connection now and i took it only because they didn't have the Fare Usage Policy-FUP- (or that's what i thought) which means your speed will decrease after a certain amount of download.In the below screenshot from their website, it clearly shows that my plan ADULM1024 don't have any speed downgrade means i should get a constant 1 Mbps even if i download the whole internet(what a dream?!).

According to 23-09-2012. Link Here (click on the picture to see it in large size)

       But what actually happened is my speed decreased to around 400Kbps.And then i tried to contact customer care.The guy in the customer care...Wait.. i forgot to tell you the specialty of the Tikona customer care.Unlike Airtel or any other Customer Cares,the people who attend phone calls are just telephone operators.You can't blame them.They don't even have the power to change your e-mail ID or address even if you confirm your identity.For that you have to send an SMS which will cost you a minimum of Rs.3.(And it never works).So again you have to send the e-mail.It's frustrating when you wait for 30 minutes on hold to talk to the customer care guy and finally he tells you that he can't do anything on that and you have to send an SMS!!.

      Back to the topic,i contacted Customer care regarding the speed issue.I even argued it's in your website that i will have no speed decreasing or download limits.Then the guy tells me to scroll down the page and click on Terms& Conditions(tadaen....!).I clicked and he told me to check the 12th point.check the below screenshot.(click on the picture to see it in large size)

Captured on 23-09-2012.Link Here
   It was written that i have a 30GB monthly download limit.WTF??!!!. I was shocked to see how the network cheated me.And according to 13th point my speed might go down till 800Kbps(1:20 ratio).But i'm getting only 400Kbps.So now i'm thinking to put a case on them in consumer court for cheating customers by writing two different things in two different pages about the same plan.And i thought i will make a blog post out of it so that others don't get cheated like i did.


  1. Hi...
    I have experience the same problem. They lie at first - including the call center guys and the marketing guy who comes during installation. Any ideas how we can take it forward.

    Please reply.

    1. I don't think there is much we can do about it other than choosing another internet service provider. :(
      But if you really want,you can file a case on consumer court with the proofs(if those webpages mentioned above still exists..).
      You don't even need a lawyer for that.A consumer can directly run his case in consumer court.But i will suggest to consult a trustworthy lawyer(a friend or acquaintance) before proceeding further.


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